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BLOG

Field notes from the on-call

Engineering deep-dives, incident retros and observability practice from the Helix team.

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Topics All posts 241 Engineering Incident retros Product Tutorials Practice Culture
All articles // 61 posts · newest first
17 Jun
LATENCY

How we cut ingest latency by 60%

A walk through the pipeline rewrite that took our log ingest from seconds to sub-second at the p95.

Diego Santos Jun 17 2026 2 min
16 Jun
LOGS

Structured logs are a database — treat them like one

If your logs have fields, they have a schema. Querying them like a table beats grepping like it is 1999.

Priya Nair Jun 16 2026 1 min
15 Jun
ALERTING

Changelog: smarter alert routing, quieter pagers

This release: ownership-aware routing, deploy-window suppression, and per-team escalation defaults.

Dana Reyes Jun 15 2026 1 min
14 Jun
OPENTELEMETRY

Writing your first HelixQL query

Filters, joins, and summaries — the three moves that cover most real investigations.

Gerson Jacobson Jun 14 2026 1 min
11 Jun
FIELD NOTES FROM THE ON-CALL

How we cut pager volume 70% in a single quarter

We were paging our on-call engineer eleven times a night. A quarter later it was three, and none of the fixes involved raising a...

Tomás Rivera Jun 11 2026 2 min
11 Jun
INCIDENT

Rotating Off-Call After a Bad Quarter: How We Recovered as a Team

Fourteen Sev-1s in one quarter left the team running on fumes. Recovering wasn't about the next incident; it was about admitting...

Lena Park Jun 11 2026 3 min
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