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Field notes from the on-call

Engineering deep-dives, incident retros and observability practice from the Helix team.

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Topics All posts 241 Engineering Incident retros Product Tutorials Practice Culture
All articles // 61 posts · newest first
05 Jun
FIELD NOTES FROM THE ON-CALL

Trace-based testing: catching regressions before prod

Your integration tests check that the answer is correct. Trace-based testing checks that the system got there the right way —...

Lena Park Jun 5 2026 1 min
04 Jun
INCIDENT

The Incident Where the Dashboard Was Right and I Wasn't

I was sure it was the new deploy. The dashboard kept insisting otherwise. I spent forty minutes proving myself wrong before I...

Priya Raman Jun 4 2026 3 min
30 May
FIELD NOTES FROM THE ON-CALL

Blameless postmortems: the facilitator's playbook

Blameless is not a vibe you announce at the top of the meeting. It is a set of concrete facilitation moves that keep a room...

Arjun Mehta May 30 2026 2 min
28 May
INCIDENT

Tracing a Checkout Failure Through Five Services Before Coffee

The error message pointed at checkout. Checkout was the fifth domino, not the first. Here's the trace that walked back to the...

Marco Vidal May 28 2026 3 min
23 May
FIELD NOTES FROM THE ON-CALL

Service level objectives for teams that hate meetings

You do not need a committee to run an SLO. You need one honest metric, one target, and the discipline to let the number make...

Priya Raman May 23 2026 2 min
21 May
INCIDENT

The Postmortem That Changed How We Page People

The retro wasn't about the outage. It was about the eleven engineers who got paged for a problem that needed exactly two of them.

Marco Vidal May 21 2026 3 min
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