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(01) Featured read Editor's pick
INCIDENT What Sustainable On-Call Actually Costs, and Who Pays It We finally put a real number on what a humane on-call rotation costs versus a bare-minimum one. The gap was smaller than finance expected, and the return was bigger. Arjun Mehta · Jul 8, 2026 · 3 min
All articles // 30 posts · newest first
05 Jul
INCIDENT

Hiring for Calm Under Pressure, Not Just Kubernetes Trivia

We could tell you exactly how well a candidate knew Kubernetes internals. We had no idea how they'd behave at minute forty of a...

Lena Park Jul 5 2026 3 min
03 Jul
INCIDENT

Why Our Best Incident Retros Happen a Week Later, Not a Day Later

We used to schedule retros within 24 hours to "keep details fresh." The data says our most useful retros happen roughly a week...

Arjun Mehta Jul 3 2026 3 min
01 Jul
INCIDENT

The On-Call Rotation Math Nobody Teaches You

We built our first three rotations by feel. All three quietly failed the same way, for a reason simple arithmetic would have...

Tomás Rivera Jul 1 2026 3 min
22 Jun
INCIDENT

Remote Reliability: Trust Before Tooling

We spent a year buying every remote-collaboration tool on the market before realizing our fully distributed reliability team's...

Lena Park Jun 22 2026 2 min
15 Jun
INCIDENT

What a Bad Incident Commander Taught Us About Training

A well-meaning incident commander made a rough call that extended an outage by twenty minutes. The retro that followed rebuilt...

Arjun Mehta Jun 15 2026 3 min
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