We started a monthly retro-of-retros just for the on-call rotation itself, separate from incident postmortems. Trust, it turns...
A new engineer asked us a fair question after their first retro: if nobody's ever at fault, what stops someone from being...
She had her resignation letter drafted before we even knew there was a problem. This is what the exit interview taught us about...
Engagement survey comments about on-call had been getting worse for three straight quarters. We finally treated dread as a...
Our promotion packets used to reward shipped features almost exclusively. The engineers who kept the lights on quietly stopped...
A routine retro for a two-hour outage turned into the reason we rewrote our entire senior-engineer interview loop.
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