We used to talk about psychological safety as a feeling. Then we started measuring it, and the numbers told us we were wrong...
Our reliability team spans Lisbon, São Paulo, Bengaluru, Austin, and Auckland. Here is what stopped working, and what we built...
We spent a year filtering for the title "SRE" and hiring mediocre operators. The best reliability engineer we found had "support...
We put every product manager on a rotating on-call shadow shift for a quarter. The roadmap changed more than the pager schedule...
Our strongest on-call engineer quietly stopped picking up shifts. It took us three months to notice, and one honest conversation...
For two years our postmortems opened with a name. Then we noticed everyone had started writing shorter, vaguer incident reports.
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