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Incident retros

Post-mortems and what we learned.
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All articles // 29 posts · newest first
03 Feb
INCIDENT

The cache stampede that took down three services at once

A single Redis restart evicted a hot key that three unrelated services all depended on. All three fell back to the database...

Priya Raman Feb 3 2026 3 min
28 Jan
INCIDENT

Cutting p95 by 40% on the checkout API: the full retro

This wasn't a single incident — it was three weeks of chasing a slow, creeping p95 regression on checkout until we found the...

Arjun Mehta Jan 28 2026 3 min
21 Jan
POSTGRES

The missing index that turned a routine deploy into a forty-minute outage

A schema migration dropped an index nobody remembered was load-bearing. Postgres started sequential-scanning a 40-million-row...

Priya Raman Jan 21 2026 3 min
16 Jan
INCIDENT

Five minutes to detect, four to fix: anatomy of a fast MTTR

Not every retro is about what went wrong. This one is about what went right: a bad deploy caught and rolled back in under nine...

Lena Park Jan 16 2026 3 min
12 Jan
INCIDENT

The retry storm that took checkout down for eleven minutes

A payment-gateway blip should have been a five-second blip. Instead, client-side retries turned it into an 11-minute checkout...

Priya Raman Jan 12 2026 3 min
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